FAQ
🚚 Shipping & Delivery
Where do you ship?
We deliver across the UAE.
How long does delivery take?
Orders are delivered the following day after purchase. Cut-off time for next day delivery is 4:00 PM
How much does shipping cost?
Shipping is free across the UAE.
Will I get a tracking number?
Yes, you’ll receive tracking details once your order ships.
🧼 Care & Maintenance
How do I clean my chair?
Wipe with a damp cloth or hand-clean with mild soap and water.
Can these get wet?
Yes, the chairs are water-resistant and quick drying, but we recommend drying before storage.
Can I leave them outdoors?
For best longevity, store indoors when not in use.
📦 Use & Portability
Can I easily carry my chair?
Yes:
- Lounger: with carry case
- Foldable: shoulder strap & carry case
- Backstrap: backpack style
Do they fit in a car?
Yes, all models fold down to fit most car trunks.
Are they suitable for beach, grass, or poolside?
Yes, they’re made for beach, sand, grass, patios, and poolside lounging.
Are the chairs comfortable long-term?
Yes, designed for extended sitting and lounging.
💳 Orders & Returns
What payment methods are accepted?
We accept major credit/debit cards and local payment options at checkout.
Can I cancel or change my order?
Contact us immediately after ordering; changes depend on order status.
What if my chair arrives damaged or faulty?
Contact us right away, we’ll arrange a replacement or refund.
Do you accept returns?
We do not offer open returns. All return requests must be submitted through our return request form and are reviewed on a case-by-case basis.
When can I request a return?
Returns are only accepted for manufacturing defects or damaged items upon delivery.
How do I request a return?
You must complete our return request form within [X] hours/days of receiving your order.
What happens after I submit the form?
Our team will review your request and contact you with the next steps.
Will I receive a refund or replacement?
If approved, we will offer a replacement or refund depending on the case.